Privacy Policy

Introduction

Welcome to Lumnar Creations SRL (“Company,” “we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our tailored automations and live chat product. We are committed to protecting your personal data and respecting your privacy.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect certain personal and non-personal information from you when you use our services. The specific types of information we collect include, but are not limited to:

• Account Information: Name, email address, and any other necessary details required to create and manage your account.
• Customer Data: Information that you provide to us in order to create and set up tailored automations. This may include credentials, access tokens, or technical details needed to integrate with your chosen platforms or accounts.
• Live Chat Data: Messages, attachments, or other content you share via our live chat product. These conversations are stored on our server so that they can be displayed on your dashboard, where you can reply or delete them as needed.
• Cookies and Tracking Technologies: We use cookies and similar technologies to store session data, remember preferences, and track usage of our services.
• Payment Information: If you make a payment through our website, we may collect billing address and transaction details necessary to process your payment through our third-party payment processor (e.g., Stripe). We do not store full payment card details on our servers.

We do not collect any other data than what is necessary to operate our website, interface, and the automation flows as agreed upon with each customer.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: We use your personal data to set up and manage tailored automations, maintain live chats, and ensure smooth functioning of our website and products.
• To Process Payments: We work with third-party payment processors like Stripe to process payments securely. Only the necessary information (e.g., billing details) is shared, and we do not retain your full payment card information.
• To Communicate with You: We may send you administrative or account-related messages, including updates on policies, technical notices, or security alerts.
• To Improve Our Services: We may analyze usage patterns to enhance user experience, troubleshoot technical issues, and develop new features.
• To Enforce Our Terms and Policies: We may use your data to investigate and prevent fraudulent or unlawful behavior, unauthorized use of our services, or violations of our policies.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below or when you give us explicit permission:

• Service Providers: We may share your information with trusted third-party service providers (like Stripe for payment processing) who assist us in operating our website or services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
• Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that deal.

Apart from the limited circumstances mentioned above, we take pride in never disclosing or selling customer data and doing our best to keep it secure.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to personalize your experience, store session data, and facilitate the operation of our website and services. You can control how cookies are used on your device by adjusting your browser settings. If you choose to disable cookies, some features of our website or services may not function correctly.

5. Security Measures

We implement reasonable security measures designed to protect the security of any personal information we process. Our measures include technical, administrative, and physical safeguards to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems entirely.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Live chat data is stored on our servers so that it can be accessed through your dashboard, and you may delete or manage this data at any time.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccuracies in the personal data we hold.
• Deletion: Request that we delete your personal data under certain circumstances.
• Objection: Object to our processing of your personal data, for example, for direct marketing.
• Restriction: Request that we restrict the processing of your personal data.
• Portability: Request a structured, commonly used and machine-readable copy of your personal data.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. If we make material changes, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our website prior to the change becoming effective. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

We will do our best to address any request, question, or concern in a timely manner.